The delivery policy applies to standard items ordered via LITOOC.com only, bespoke or interior projects are excluded on separate quotations.
DELIVERY COST
-
Hong Kong: $500
-
Kowloon: $500
-
New Territories: $500
-
Tung Chung, Ma Wan, and Discovery Bay: $700
-
Outlying islands: On Quotation
This one-off fee is fixed, no matter how many products we are delivering to you. We can only deliver to the nearest port for customers living on outlying islands. You will then need to arrange for another delivery company to meet our team. This is due to restrictions on our delivery permit. Once the items arrive at your home, we can arrange for our delivery team to unpack and assemble them for you if desired.
Please make sure an accurate delivery address is provided. LITOOC doesn’t take responsibility for orders which go missing or delayed due to incomplete or inaccurate address information. Once the order is dispatched to the third-party logistic company, LITOOC no longer has direct control over the delivery status. The tracking number will be provided after the order is dispatched.
DELIVERY TIMELINE
For the delivery of in-stock items, kindly expect 7-14 business days from confirmation of your order for our products to be manufactured and delivered.
If any of your ordered items are not in immediate stock, our team will be in touch to arrange delivery as soon as they have arrived in our warehouse. We always do our best to coordinate a delivery date and time that best suits your needs. Just contact our team when you have purchased your items and they will work out the best arrangement for you!
DELIVERY AND INSTALLATION PROCESSES
Our delivery team will bring in your furniture by the lift or stairs if suitable, as agreed, we will do any complimentary assembling that may be required. Once all furniture has been unpacked and assembled, our team will ask you to do a quality check of the items, so we can quickly address any issues that may arise. After you have completed your quality check, our team will ask you to sign the invoice stating that all the items were delivered in good condition, and we hold no responsibility for any items damaged after you have acknowledged receipt. Then, they will remove all the packing materials and leave your home to let you enjoy your beautiful new furniture!
ADDITIONAL CHARGES
Stair charges:
Our delivery is only applicable when there is direct access from the unloading area to the customer’s lift and/or home. Customers must inform any known walk-ups and/or steep slopes, from the point of unloading to the customer’s home. A double walk-up service fee would be charged if the customer did not notify us before delivery. Additional delivery fees will be incurred when there is no direct access or if the pieces do not fit in the lift. The fee is based on the number of stairs, which our sales team would be happy to review with you during the ordering process.
If you think your furniture might not fit through the staircase, door entrance, or lift, please kindly take photos and let us know the width of all important pathways and any obstructions upon entering (e.g. handrails, door entrance, turns or distances between the stair wall and your door).
If our delivery team is unable to reach you or there is no one available to accept the delivery at the scheduled timeslot, an additional delivery fee of $500/$700 (depending on the locations) will be charged for re-delivery. If delivery is not possible due to access limitations (lifts, staircases, doorways, etc.), you may not cancel your order and no refund will be made.
We do not provide furniture disposal service.